Note: This post was featured as an article in The Economic Times (Titled the "Case for Beauty") and their online edition (see below.)
For a
moment, I bristled. Then I sat back, reflected and agreed. Over a quite dinner,
the CEO and Digital Officer of a major US company had gently suggested that
they LOVE India, but were distressed by the absolutely shoddy design
sensibility in India. "Our team there is lovely, hugely smart, engaged -
what they never deliver is a crisp, brand-worthy product. Their content is
world-class. Presentation? Horrible."
With one
foot firmly planted each in India and the US, I have to admit, the balance and
differences are striking. Sometimes, I despair about the analytics I get from
my US associates, and sometimes I wish I could just get a product that I could
depend on in India. The Indian-made pencil cases for the kids tear apart in one
day, the churidhar turns out to have holes when I look closely at it at home,
the brand-new car door squeaks, the wifi router decides to take a break
whenever it wants to.
Precision in
industrial design ensures that the right pieces fit together. The only way IKEA’s
business model works, with its mass produced but excellent, cost-effective,
DIY (do it yourself) furniture and homewares is that when they tell you two
pieces will fit together and hold your baby’s weight, you know you can trust
them. That obsession with precision should be part of all product development –
my tea infuser from Teavana works on a system of levers and never spills a
drop. That kind of dependability should be a key metric of any great company.
The early morning perfection certainly made me go back to buy a few more as
gifts for my tea-drinking friends and family. In contrast, I struggle each
morning with my pretty stainless steel tea container from Chennai that holds my
Nilgiri tea. As I jimmy it open with tea spoon, I get an early morning reminder
on the importance of good industrial design.
And it’s not
just product design, it’s an obsession with quality. I’ve been in enough
Fortune 100 companies when a communication goes out with a slightly wrong font,
the logo colors get muted, or one of the website links don’t work. The level of
scrutiny is high, the urgency and speed of action is unmatched.
Education,
as always, is key. I think it took me a decade of trial and error serving
outside of my country to get to some basic design capability. If I had learned
some elements of design thinking as a child, it would have become part of my
ingrained mind-set:
- Design Thinking is a particular style of problem-solving that designers use to ideate. It lays out the connection between a gap in the current state (A problem, if you will) and a solution, and then focuses on developing a creative design that is precise, unique and functional.
- Companies like IDEO have been able to show that by using design thinking principles, individuals and businesses will be better able to take innovation to a higher level and create a competitive advantage in today's global economy.
- As a culture, we believe in the merit of the idea. Design thinking goes beyond the idea. Form follows function - but it SHOULD always be part of the process. In looking at creative Jugaad Indian ideas, the part that seems to need more work is the crisp design that the IDEOs of the world have perfected.
- The genius economist, sociologist and psychologist, Herbert A. Simon's 1969 book The Sciences of the Artificial, set the tone for connecting disciplines - it was not enough to stick to the problem, but start with the vision or goal. By turning the way you think from solving a problem to having a vision of what great looks like. In the former case the goal is to fix something, and move on once it is fixed, even if the fix is a work-around or "sticky tape and rubber bands" - i.e, not very elegant, In the latter case, you envision the improved future state, and work back from that. So an elegant design become an inherent part of the solution process.
